Find answers to the most common shipping questions. Learn about delivery times, tracking, costs, and policies to ensure a smooth shopping experience at Crazy Lenny.
1. How long does shipping take?
Most orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days, depending on your location. During holidays or peak seasons, delivery may take a little longer.
2. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to follow your package's journey until it arrives at your door.
3. Do you offer free shipping?
Yes! We offer free shipping on select products and promotions. Shipping offers will be clearly displayed on eligible items and during checkout.
4. What is your return policy?
We accept returns within 30 days of delivery for eligible items that are unused and in their original condition and packaging. Some products may not be eligible for return due to hygiene or manufacturer restrictions.
5. What if my order arrives damaged or defective?
If your item arrives damaged or isn't working properly, contact us within 7 days of receiving it. Include your order number and photos of the issue, and we'll work quickly to replace or refund the item.
6. Can I cancel or change my order?
If your order hasn't been processed yet, we'll do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.
7. Do you ship internationally?
We currently ship to select countries. Available shipping destinations and rates will appear during checkout.
8. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
9. My tracking says "Delivered," but I haven't received my package. What should I do?
Please check around your property, with neighbors, or your local post office first. If you still can't locate your package after 48 hours, contact us and we'll help investigate the issue.
10. How can I contact customer support?
You can reach our customer support team through our Contact Us page or by emailing us. We typically respond within 24–48 business hours and are happy to help with any questions or concerns.
These FAQs help answer the most common customer questions while building confidence and reducing support requests.